30-Day Return Policy

We offer a 30-day right of return. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition in which you received it, unworn, unused, with tags still attached and in its original packaging. You will also need the receipt or other proof of purchase.

To start a return, you can contact us at info@kauliebe.com. Please note that returns must be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we will send you a return label along with instructions on how and where to send the parcel. Items sent back to us without a return having been requested beforehand will not be accepted.

If you have any questions about returns, you can contact us at any time at info@kauliebe.com .

Damage and issues
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you received the wrong item, so we can evaluate and resolve the issue.

Exceptions / items not eligible for return
Certain items cannot be returned, such as everyday goods (for example food, flowers or plants), custom-made items (for example special orders or personalised items) and personal care appliances (for example beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please get in touch with us if you have any questions or concerns about a particular item.

Unfortunately, we cannot accept returns of sale items or vouchers.

Exchanges
The fastest way to get the item you want is to return the item you have, and once the return is accepted, you can purchase the new item as a separate order.

European Union: 14-day right of withdrawal
Notwithstanding the above, you have the right to cancel or return your order within 14 days without giving any reason, if the goods are shipped into the European Union. As described above, the item must be in the same condition in which you received it, unworn, unused, with tags still attached and in its original packaging. You will also need the receipt or other proof of purchase.

Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund has been approved. If approved, you will automatically be refunded to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at info@kauliebe.com.